Service NSW’s Cessnock centre has served more than 73,000 customers since opening in June 2016.
Located in the former RTA building, it brings together the most common types of government services, including Roads and Maritime Services, Fair Trading, and Births, Deaths and Marriages, under one roof.
The centre employs 12 staff, and customers are, on average, in and out of the centre in less than 11 minutes.
Parliamentary Secretary for the Hunter Scot MacDonald and Service NSW CEO Damon Rees visited the centre on Wednesday to congratulate the team on its achievements and hold a belated official opening.
Mr MacDonald said the Service NSW rollout has been a success across the state, and that the Cessnock centre – as one of the busier centres – has done a great job.
“I congratulate the great work that service centre manager Tricia Nichols and the team have done,” Mr MacDonald said.
“It comes down to the people, the guys and girls on the desk.”
Ms Nichols said the centre has had a great response from the citizens of Cessnock, including a nomination in this year’s customer service awards.
“I’d like to thank my awesome team, we wouldn’t have had the success without them,” she said.
Mr Rees said Service NSW was continuing to introduce new services and technology to make it easier for customers.
“Many customers can now complete their registration and licence renewals online, 24-hours seven days per week. Already around 90 percent of customers renew their vehicle registration online, saving time,” he said.
“We are continuing to work with agencies across government to improve the way services and transactions are delivered, and in the near future customers can expect to see a host of new features and services, such as licences, being made available digitally.”
The Cessnock service centre is supporting the Salvation Army Christmas Appeal, with donation buckets on their counters.